Activating your partner account
What happens after you sign up as a partner, how activation works in both partner plans and what to do if the partner area doesn't appear.
After you sign up as a partner, activation depends on your partner plan:
| Partner plan | Activation |
|---|---|
| Free partner account | Your account is under review. You can sign in, but you don't see a partner area yet. After the intro call, we activate it and send you an email |
| Partner Plus | We activate your account automatically with the first successful payment. If your details require a review, we only activate it after the review and only charge the fee then |
| Individual | as in the free partner account, until we have agreed different terms in text form |
After activation, you'll find the partner area in the app with your partner link, recruitment link, partner code, customer overview and commission account.
What you need for activation
| Requirement | Where |
|---|---|
| In the free partner account, an intro call with our partner team | before activation, book at bhomy.ai/en/become-a-partner/contact (opens in a new tab) |
| Details about your company, a phone number and confirmation that you're acting as a business | when signing up |
| Self-assessment on customers, employees and revenue | when signing up |
| A payment method, a credit card | when signing up, via Stripe |
| With Partner Plus, the first payment of €49 for the first billing month | via Stripe, after a review only on activation |
| Two-factor authentication | when signing up, see Account and security |
| Acceptance of the partner agreement with Annexes 1 to 3 | as the last step of sign-up |
We only charge the payment method for Partner Plus, for services you explicitly book, such as additional minute packs, and, when reselling, for the invoices of your customer accounts.
Before the first credit note
So that we can settle your commission, you add the following in the partner area:
- company name and address as they should appear on the credit note,
- tax number or VAT ID,
- whether you're subject to standard taxation or apply the small business rule,
- bank details with IBAN and account holder,
- the billing address for the credit notes.
If these details are missing, your balance stays put until you add them. It doesn't lapse. More under Invoices and credit notes.
If something doesn't work
| Situation | Cause | Solution |
|---|---|---|
| No partner area, the free partner account is under review | We haven't activated your partner account yet | Book the intro call if you haven't done so yet. We activate after the call |
| No partner area with Partner Plus | The first payment didn't go through, or your details require a review | Check your payment method and try again. In case of a review, we'll get in touch, and we only charge on activation |
| No partner area, no notice of a review | You signed up without ?tier=partner, so as a customer | Choose Become a partner in your account and go through the same steps. For the free partner account, you book an intro call first. Your customer contract remains unaffected |
| The account stays under review, even after the call or with Partner Plus | Your self-assessment is above one of the thresholds for large companies: more than 2,500 customers, more than 250 employees or more than 50 million euros in annual revenue | We review the admission. Activation only happens once we've agreed to it in text form. We'll get in touch with you |
| The sign-up was declined | We can decline a sign-up without giving reasons | Nothing is charged. We store the account, your details and the payment method for 6 months so that a new sign-up is noticed, and delete them afterwards |
| Signing in asks for a code | Two-factor authentication is set up | Enter the code from the authenticator app, or a recovery code if you don't have the app |
| The payment method is declined | The card has expired, is blocked or isn't enabled for online payments | Add another credit card |
| No more demo minutes | This month's demo minutes are used up, 25 in the free partner account and 250 with Partner Plus. Or, in the free partner account, you didn't win a paying customer in the first 3 months | Book a minute pack or wait for the next month. With your first paying customer, the demo minutes come back |
| Partner Plus has ended | The fee remained unpaid after our reminder, or a payment was charged back | Your account continues as a free partner account. If we have never activated it after a review, demo minutes, phone number, transfer and SMS are suspended until the review. After a chargeback, it may be blocked until the matter is cleared up. Write to partner@bhomy.ai |
| The partner link is missing or doesn't work | The account isn't activated yet, or we blocked and replaced the link | Copy the current link in the partner area. We replace the link and the partner code separately: a new code doesn't change your link |
Inactive accounts
In the free partner account, the following applies: if nobody signs in to your partner account for 6 months and no paying customer is assigned to you, we can deactivate the demo assistants and terminate the partner agreement. Sign in from time to time if you're not looking after any customers for a while. With Partner Plus, this rule doesn't apply.
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