Account and security
Password, two-factor authentication, active sessions, support access and deactivating or deleting your account.
Under Account you manage your profile, the security of your login and our team's access. This page shows which settings exist and which ones we recommend.
Profile and company
| Area | Content |
|---|---|
| Profile | First name, last name, phone number. Your email address is your login and cannot be changed. |
| Company | Company name, VAT ID, tax number and billing address. We use these details for your invoices. |
| Regional | Dashboard language, time zone and date format. Billing is in euros. |
Password
Under Account › Security › Change password you enter your current password and a new one. The new password has at least 12 characters and differs from the old one.
Forgot your password? On the login page, click the reset link. You'll receive an email with a link to set a new password.
Two-factor authentication
Two-factor authentication protects your account even if someone knows your password. Once it is switched on, you confirm every login with an additional code from an authenticator app.
- Open Account › Security › Two-Factor Authentication.
- Scan the QR code shown with an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password.
- Enter the six-digit code from the app to confirm the setup.
- Keep the recovery codes in a safe place. You use them to log in if you don't have access to the app.
Two-factor authentication is mandatory for partner accounts, see Become a partner.
Active sessions
Under Active Sessions you see every device you are logged in on, with browser, operating system and last activity. Your current device is labelled This device. With Log out you end a single session, for example on a computer you no longer use.
Support access
If you need help with the setup, our team can look directly at your configuration, but only if you allow it.
- Open Account › Support and click Grant support access (24h).
- Confirm with Grant access.
- Access ends automatically after 24 hours. With Revoke access you end it earlier.
While access is active, our team can:
- view your agent configuration,
- edit prompts and voice settings,
- activate and deactivate tools,
- assign phone numbers.
Every change by our team is logged. Without active support access, the support area rejects changes to your agents.
API keys
For the Outbound API you create keys under API Key. A key is shown only once. Keep it like a password and delete it as soon as you no longer need it. What helps with problems is described under API keys.
Notifications
Under Account › Notifications you choose which emails you receive, such as product updates and system messages. We send notices about your subscription, for example about a failed payment, regardless of these settings.
Deactivate or delete your account
| Action | Effect |
|---|---|
| Deactivate Account | All agents are paused. You reactivate the account the next time you log in. |
| Permanently delete account | Deletes all agents with their configuration, all calls and transcripts, all knowledge documents and all API keys, and cancels your subscription. To confirm, you enter your email address. |
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