Subscription and billing
Plans, minute packages, what counts as a minute, plan changes, payment, cancellation and what happens with an unpaid invoice.
Your subscription determines how many minutes, agents and simultaneous calls you have. You manage everything related to it under Billing and Usage in the dashboard. All prices are net, plus VAT.
Plans
| Starter | Pro | Individual | |
|---|---|---|---|
| Price with annual payment | €89 per month | €279 per month | from €499 per month |
| Price with monthly payment | €109 per month | €339 per month | from €559 per month |
| Included minutes per month | 500 | 2,000 | from 5,000 |
| Simultaneous calls | 1 | 3 | 3 |
| Agents | 1 | unlimited | unlimited |
| Files in the knowledge base | 5 | 50 | 50 |
| Phone numbers included | 1 | 2 | by quote |
| SIP connection | yes | yes | yes |
| Transfer to a person | no | yes | yes |
| Outbound API, webhooks, campaigns | no | yes | yes |
| Support | Monday to Friday, 9 am to 6 pm (German time) | around the clock, priority | around the clock, priority |
With annual payment, you pay the annual amount in advance: €1,068 on the Starter plan, €3,348 on the Pro plan. In both cases, the included minutes apply per month. We agree the Individual plan with you; write to us at info@bhomy.ai.
Payment and invoices
You pay by credit card. Payments are processed by our payment provider Stripe.
| What | Where |
|---|---|
| Change card | Billing › Manage Subscription › Payment Method |
| View and download invoices | Billing › Manage Subscription › Invoices or Usage › Manage at Stripe |
| Billing address and VAT ID | Billing › Manage Subscription › Billing Address or Account › Company |
You are redirected to Stripe and then return to the dashboard.
Term and cancellation
With monthly payment, your subscription runs for one month; with annual payment, for twelve months. It renews automatically for the same term unless you cancel.
- Open Billing › Manage Subscription › Cancel Subscription.
- Optionally choose a reason and confirm.
- Your subscription stays active until the end of the term. The end date is then shown at the top of the page.
Until the end of the term, you can withdraw the cancellation at any time with Undo cancellation. There is no pro rata refund for the rest of the term.
Change plan
With Change plan you choose a different plan or a different payment interval. The change takes effect from the next billing period; nothing is charged today. Until then it is scheduled as Switching to … on …, and you can undo it with Cancel change.
If your subscription has been cancelled, first withdraw the cancellation and then change plans.
Minute packages
If the included minutes aren't enough, you add minute packages: 100 minutes for €15, that is €0.15 per minute.
| Setting | Behaviour |
|---|---|
| Book packages automatically on | At 90% usage, bhomy books a package and charges it immediately. Your agent keeps taking calls without interruption. |
| Book packages automatically off | Once the allowance is used up, your agent stops taking calls until you book a package. |
Unused package minutes remain valid until the end of the following billing month. Under Billing › Minute packages you can see how many minutes from this month and how many carried over from the previous month are available.
What counts as a minute
| Call | Billing |
|---|---|
| Incoming call | to the second, from answering to hanging up, including any waiting time when lines are busy |
| Outgoing call, not answered | 1 minute per attempt |
| Outgoing call, answered | every started minute from answering, even if a voicemail answers |
| Audio test in the browser | like a call, to the second |
If an imported number makes calls through us, the connection costs are added at cost price. Over your own SIP connection, your provider bills the connection.
Keeping track of usage
Under Usage you see the current billing period:
| Area | Content |
|---|---|
| Allowance | Used, Included and From packages |
| Usage | every call in the period with type, duration and the part that was charged |
| Outbound calls | connection costs of imported numbers per month, with status Preliminary, Next invoice or Invoiced |
| Invoices and payment methods | redirect to Stripe |
When your allowance is almost used up, we let you know by email.
If a payment fails
| When | What happens |
|---|---|
| From the first failed payment | Stripe retries the payment several times and sends you an email after each failed attempt. Your agent keeps taking calls. During this time you cannot book new minute packages or new numbers. |
| After 14 days | If the invoice is still unpaid, your agent stops taking calls. The dashboard shows Unpaid invoice with the way to pay. |
| After 31 days | The subscription ends. |
As soon as you pay, your agent is reachable again immediately.
Why an account is paused
If your agent cannot take calls, the dashboard shows a notice at the top with the reason and the right way forward:
| Notice | Reason | Solution |
|---|---|---|
| Included minutes used up | Allowance used up, automatic packages off | Manage packages: book a package or switch on automatic booking |
| Unpaid invoice | Payment outstanding for some time | Pay invoice |
| Subscription not active | Subscription ended | Choose plan |
| No subscription | There is no subscription for the account | Choose plan |
More on this under Problems with subscription and billing.
Setup packages
Don't want to set things up yourself? We set up your agent together with you, from the prompt and the number to the calendar and call transfer. A setup is optional and costs a one-off €1,000 on the Starter plan and €2,000 on the Pro plan. What's included is listed on the setup packages page (opens in a new tab).
End of contract
When your subscription ends, the dashboard is locked and your agent no longer takes calls. Phone numbers you bought from bhomy are released when the contract ends.
30 days after our notification, we delete all data in your account. Until then you can:
- back up everything you want to keep via Download export, or
- continue via Start a new subscription. All data is then kept.
7 days before deletion, we remind you by email. Your invoices remain stored at Stripe, as the statutory retention obligation requires.
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