Importing your own number
Make outbound calls with your familiar landline or mobile number without switching provider. Confirmation by verification call, costs and limits.
With an imported number, your agent calls from your familiar number, for example for appointment reminders, callbacks or campaigns. The number stays with your provider, and inbound calls keep arriving there. bhomy only shows it as the sender on outbound calls.
When importing fits
| You want to … | Route |
|---|---|
| call from your number, with inbound calls staying as they are | Import number |
| call from your number and have the agent answer calls to it | Connect a SIP number, if your provider supports SIP |
| only answer calls | buy a number and forward your number |
Importing and confirming the number
- Open Phone Number › Add number › Import number.
- Enter your number in international format, such as
+49401234567. Optional: a Name and an Agent. - Click Next. The number appears in the list with Confirmation pending.
- Click Call me now. Our telephony provider Telnyx calls your number and reads out a code.
- Answer, note down the code and enter it under Code from the call.
- Click Confirm. From now on, your agent can call from the number.
The verification call makes sure that nobody uses someone else's number as the sender. The dashboard shows how many verification calls are still possible today. If you enter a wrong code, it shows the remaining attempts.
Which numbers and destinations are possible
| Point | Rule |
|---|---|
| Can be imported | German landline and mobile numbers (+49). Service and premium-rate numbers aren't possible |
| Can be called | German landline and mobile numbers |
| Subscription | an active subscription without an unpaid invoice |
You don't need to import a number that's already connected via SIP: it makes outbound calls over your own line.
Costs
| Item | Amount |
|---|---|
| Imported number | €5 net per month from confirmation, charged pro rata |
| Call charges | at cost price without a mark-up, converted at the ECB reference rate, on the next invoice |
| Minutes | like any outbound call: an unanswered attempt counts as 1 minute, an answered call every started minute |
You'll find the call charges per month under Usage › Outbound calls, first as Preliminary, then as Next invoice and Invoiced. All amounts are net, plus VAT.
Removing the import
With Remove in the list, the number no longer makes calls via bhomy. Your number and your contract with the provider remain unaffected, and the monthly price stops pro rata.
Frequently asked questions
Does the person called see that bhomy is calling?
They see your number, just as with a call from your office. If they call back, they reach your provider, so wherever your number already arrives today.
Can I also call abroad with the imported number?
No, an imported number calls German landline and mobile numbers. For destinations abroad, use a SIP number via your own provider.
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