Your agent answers messages on WhatsApp, with the same prompt, knowledge and tools as on the phone.
What the WhatsApp channel does
You connect your business WhatsApp account to bhomy. When someone messages you, your agent replies in writing: it answers questions from your knowledge base, takes down requests and books appointments. Every conversation appears in the history, with the same automations as after a call.
How to do it today
| Goal | Today's route |
|---|---|
| Customers reach you quickly | Calls to your bhomy number, around the clock |
| Written information after a conversation | SMS after the call or email after the call |
| Your own WhatsApp workflows | Webhook after the call to n8n or Make, and from there to the WhatsApp Business Platform |
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