Webchat
Your agent also answers questions in writing, in a chat window on your website, with the same knowledge as on the phone.
What the webchat does
With the webchat, you embed your agent as a chat window on your website. It uses the same prompt, the same knowledge base and the same tools as on the phone, answers questions, takes down requests and books appointments. Every chat appears in the history, just like a call.
How to do it today
| Goal | Today's route |
|---|---|
| Visitors talk to your agent straight away | Show your bhomy number prominently on the website, as a clickable tel: link for smartphones |
| Callback on request | A form on your website sends the name and number to your automation tool, which starts a call from your agent via the Outbound API |
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