Agent as an extension of your phone system
Register your agent as its own extension in your phone system so colleagues can dial it directly and hand calls over to it internally.
What the extension does
Your agent registers with your phone system like a phone and gets an internal extension, such as 30. Colleagues reach it internally, hand calls over to it by transfer or add it to ring groups and queues, without a call leaving your phone system.
How to do it today
| Goal | Today's route |
|---|---|
| Pass calls from the phone system to the agent | Create a rule in the phone system that forwards calls to your bhomy number, for example when unanswered or outside opening hours |
| Connect your number directly | Connect it via a SIP trunk. There are guides for 3CX, Yeastar and other systems |
| From the agent back to your team | Call transfer connects to a phone number or a SIP address in your phone system |
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