Number unreachable, purchase or import fails, the verification call doesn't arrive or the number isn't allowed to make outbound calls.
Last reviewed on October 25, 2026
You manage all numbers under Phone Number. The Agent and Usage columns show who a number is assigned to and whether it is used for inbound, outbound or both.
The number is unreachable
Possible cause
Solution
No agent assigned
Without an agent, bhomy rejects incoming calls. Open the number's Settings and choose an agent
How to test it: Call the number from a mobile. If the call appears in the Call History, it reaches bhomy, and the problem lies with the agent or the account. If it doesn't appear, the cause is the number or the forwarding in front of it.
Buying a number fails
Possible cause
Solution
You've reached the maximum number of phone numbers
The message states the limit. Return a number you don't use or write to us
Unpaid invoice
While an invoice is unpaid, you can't buy new numbers. Pay it under Billing
Someone else just bought the number
Reload the list and choose a different number
Outbound calls with the number aren't possible
Message
Meaning and solution
Inbound only
Purchased numbers only take calls. For outbound calls, import your number or connect it via SIP
Outbound: confirmation needed
Confirm the SIP number with the verification call in its settings
Confirmation pending
The imported number hasn't been confirmed yet. Open it and request a call
The verification call doesn't arrive
Possible cause
Solution
The number isn't a German landline or mobile number
Currently only German numbers can be confirmed and imported. Service and premium-rate numbers don't work
A forwarding rule or voicemail takes the call
Briefly switch off forwarding and voicemail for the verification call
A phone system distributes the call to a group
Answer on one device in the group and note the code
No more verification calls are possible today
The number of verification calls per day is limited. The dashboard shows how many are left today. Try again the next day
The code isn't accepted
Message
Solution
The code is not correct
Check the digits. The message states the remaining attempts
Too many attempts or No code is pending
Request a new call with Call me again and enter the new code
Please wait
There's a short waiting time between two verification calls. The message states the seconds
The number can't be imported
Message
Meaning
We manage this number ourselves
The number is a bhomy number and is already in your list
This number is already connected via SIP
A SIP number makes outbound calls over your own line; importing isn't necessary
This number is already in use
Another account uses the number. Write to us if it belongs to you
Importing requires an active subscription without open invoices
Pay open invoices under Billing
Further help
Send us the affected number, the message in the dashboard and the time of your attempt, see Report a problem.
