Opening hours and company details
Maintain opening hours, address and public holidays in one place so your agent states them correctly in every call.
What the company details do
Instead of writing opening hours into the prompt, you enter them in dedicated fields: weekdays with times, public holidays, company holidays, address and availability. The agent then always knows the current state and whether you are open right now.
How it works today
Write the details in a separate section of your prompt, the way you would say them on the phone:
# Opening hours
- Monday to Thursday from 8 am to 5 pm, Friday from 8 am to 2 pm.
- Closed at weekends and on public holidays.
- Company holidays from 23 December to 2 January.
# Address
Musterweg 12, 20095 Hamburg. Parking in the courtyard.
| Problem | Solution |
|---|---|
| The agent states old opening hours | Check whether they still appear in a second place, for example in a PDF in the knowledge base. Two versions lead to inconsistent answers |
| The agent says "we're open" although you're closed | Have it state the times instead of judging the current status: "State the opening hours when the caller asks." |
| Company holidays are over, but the agent still mentions them | Remove time-limited notices from the prompt once they have expired |
Calls only outside opening hours
If your agent should only take over in the evening and at weekends, set up time-based forwarding in your phone system, your router or with your provider, see Connect your number.
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