Analytics and call history
Key figures in the dashboard, every call with transcript, captured data and logs, and how to find and delete individual calls.
bhomy shows you what happens on the phone in two places: the Dashboard home page with the key figures for a month, and the Call History with every single call.
Key figures in the dashboard
The home page summarises one month. Use Select month to go back.
| Key figure | Meaning |
|---|---|
| Calls | Number of calls in the selected month |
| Agents | Number of your agents |
| Call time | Total call duration in the month |
| Phone Numbers | Number of your phone numbers |
| Call History | Chart of calls across the month |
| Usage per agent | Calls and time per agent |
Next to them, the Your Subscription card shows your plan and the included minutes. You'll find the exact usage of the current billing period under Usage, see Subscription and billing.
The call history
In the Transcriptions menu you open the Call History. It lists every call with direction, number, time and duration.
| Direction | Meaning |
|---|---|
| Inbound | Someone called your agent |
| Outbound | Your agent made the call, via the API, a test call or a campaign |
| Audio Test | A test in the browser via Test Agent |
With Search phone number... you find all calls with a specific number. Use the status filter to show only Completed or only Active calls. An active call is in progress right now. Refresh loads new entries.
A call in detail
Clicking a call opens the details with Duration, Status, From, To and Cost. Below them are four tabs:
| Tab | Content |
|---|---|
| Transcript | The conversation sentence by sentence, separated into Agent and Caller |
| Extraction | The values the Context Extractor pulled from the conversation |
| Logs | What was sent after the call: SMS and emails marked Sent or Failed with the error text, plus telephony events |
| Main Logs | Which tools the agent used during the call, with input and result |
If a caller refuses recording and Automatic transcript deletion on refusal is switched on, the details show Recording disabled. For this call, bhomy stores no transcript and extracts no data.
Delete a call
With Delete call you remove a call together with all its data. This cannot be undone. Independently of this, bhomy automatically deletes transcripts after 30 days and captured data after 90 days, see Privacy and data.
Processing data further
For analysis outside bhomy, you send the data of every call onwards automatically:
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