Languages and voices
Which languages your agent speaks, how automatic language detection works and how to choose a suitable voice.
Your agent speaks more than 50 languages. You decide whether it speaks one fixed language or adapts to the caller. You choose a voice that suits your business from more than 100 voices.
Fixed language or multilingual
When you create an agent, you choose one of nine fixed languages or Multi-Language in the Select language step.
| Option | Behaviour | Suits |
|---|---|---|
| Deutsch, English, Français, Español, Italiano, Português, Русский, 中文 or 日本語 | The agent speaks and understands this language | Businesses whose callers clearly speak one language |
| Multi-Language | The agent detects the caller's language automatically and answers in it, from more than 50 languages | Hotels, clinics, retailers with international customers |
You can change the language in the agent later.
The right voice
In the Select voice step you can listen to every voice first. Later on, you can switch the voice at any time via Select voice in the agent list.
| What to look for | Why |
|---|---|
| Pace and clarity | On the phone, being understood matters more than expression |
| Fit with your brand | A law firm sounds different from a bike shop |
| Language of the voice | A voice sounds most natural in its native language |
| Test with a real call | A voice sounds different over the phone line than in the browser |
You set how fast your agent speaks under Call Settings › Speech speed.
Prompt and language
Where possible, write the prompt in the language your agent speaks. For a multilingual agent, write it in your main language. bhomy itself instructs the agent to answer in the caller's language.
The agent pronounces names, technical terms and abbreviations the way they appear in the prompt. If the pronunciation is off, write difficult words the way they are said, for example "aitch-vac" instead of "HVAC".
Dashboard language
The dashboard language is independent of your agent's language. You set it under Account › Regional › Language. The dashboard is available in the same nine languages.
Frequently asked questions
Does the agent understand dialects and accents?
Yes, usually well. Strong dialects or poor connections can distort individual words. The transcript shows what the agent understood. If you specify it in the prompt, the agent asks the caller to confirm important details such as names and numbers.
Can an agent switch languages in the middle of a call?
In Multi-Language mode, yes: if the caller switches language, the agent follows. With a fixed language, it stays with that language.
Was this page helpful?