Requirements for resellers
What you need for reselling, contracts with your customers, customer accounts, invoices, support, deal protection and what applies when the agreement ends.
When reselling, you're the provider for your customer. You obtain a bhomy customer account for them at a purchase discount, set your price, invoice them and are their first point of contact. Reselling is open to every partner.
Before your first customer starts
- With the first customer account, you accept two further annexes in the partner area: Annex 4 on data processing and confidentiality, and Annex 5 with the minimum terms for your customers.
- With every customer, you agree the minimum terms under Annex 5 before they use the platform. You can use them as an attachment or include them in your own terms.
- With every customer, you conclude a data processing agreement. You can use Template A for this.
- If your customer is bound by professional secrecy, such as a medical practice or a law firm, you also give them a confidentiality undertaking, for example with Template B.
- In the partner area, you confirm that these agreements have been concluded.
You'll find all documents under Templates and documents.
Customer accounts
| Rule | Meaning |
|---|---|
| One account per customer | You obtain a separate customer account for each customer. You don't share minutes, packs or phone numbers between customers |
| Access | You may hand the account over to your customer and invite their employees with their own logins |
| Plans | The same plans, terms and pack rules apply as for direct customers |
| Cancellation | You cancel your customers' accounts in the partner area |
| AI notice | The notice that an AI system is speaking remains in every agent |
Prices and invoice
- You pay the list prices minus the purchase discount of your level, at least 15%, plus VAT.
- The discount applies to the plan fees. We charge minute packs, phone numbers, connection and SMS costs and setup at the list price.
- We bill each customer account as for a direct customer and collect the amounts via your payment method: the plan and recurring phone number fees in advance at the start of each billing period, minute packs, setup and services added during the current period when they're booked. We charge connection and SMS costs as for a direct customer.
- Each invoice shows the customer account, the plan, the billing period, the list price, the purchase discount and the other items.
- You set your price freely. Our list prices are a non-binding recommendation.
- You pay regardless of whether your customer pays you.
Support
You're your customers' first point of contact for questions, setup and faults. Anything you can't solve yourself, you pass on to us via partner support. How this works is described under Support and escalation. If your customer contacts us directly, we help with technical questions and inform you. We refer questions about the contract, price and invoice to you.
We don't approach your customers with advertising while the contract is running.
Deal protection
You can have a large reselling project protected before the deal is closed:
| Point | Rule |
|---|---|
| Threshold | expected net annual value from €24,000 |
| Registration | in the partner area, with the prospect's company and the expected scope |
| Duration | 30 days from our confirmation |
| Effect | We don't assign the prospect to any other partner and don't make them an offer of our own |
We may still answer enquiries that don't result from your approach. If registered projects repeatedly don't lead to a deal, we can decline further registrations. There's no deal protection when referring.
When the partner agreement ends
If your partner agreement ends, we continue to supply your existing customer accounts until their billing period ends, but for at least 3 months, at the discount that last applied. Monthly accounts renew until then, annual accounts no longer do. You can't create new customer accounts during this time.
Your customers remain your customers. We don't take them over and don't ask you for customer data. Every customer can conclude their own contract with bhomy of their own accord. At the earliest 4 weeks before a customer account ends, we may inform the customer about the end and this option. Until the end, you can export the data and hand it over to your customer.
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