Contacting the partner team
How to reach our partner team, which address is meant for what, and what belongs in a request.
Our partner team is there for everything to do with the partner program. Technical questions about agents and numbers are answered by support.
Who to contact for what
| Matter | Contact |
|---|---|
| Partner program, conditions, assignment of customers, deal protection | partner@bhomy.ai |
| Objections to a credit note | in the partner area with Report an objection or to partner@bhomy.ai |
| Technical questions and faults at customers | partner support by email to support@bhomy.ai, see below and Support and escalation |
| Data protection | datenschutz@bhomy.ai |
| Intro call and live onboarding | booking at bhomy.ai/en/become-a-partner/contact (opens in a new tab) |
Partner support
Send cases from looking after your customers to support@bhomy.ai. Write from the email address you use to sign in to your partner account, and start the subject with "Partner", followed by the customer's company name. That way our team recognises your case as a partner case, and from the Gold level we handle it with priority. If your customer writes to support@bhomy.ai themselves, it's an ordinary support case.
What belongs in a request
| Matter | Details |
|---|---|
| Assignment of a customer | customer's company, date of sign-up, how the customer came to you, and proof, such as their confirmation in text form |
| Credit note | credit note number, the item concerned, reasons |
| Deal protection | prospect's company and expected annual value. The registration itself takes place in the partner area |
| Fault at a customer | call ID, agent concerned, screenshot, expected and actual behaviour |
Termination and changes
You can terminate the partner agreement in text form, for example by email to partner@bhomy.ai, or directly in the partner area. Tell us without delay about changes to your company, such as a change of owner or a new legal form.
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