Pricing setup and ongoing care
How you offer setup and ongoing care as your own service, how you put together packages, how you calculate the price and what bhomy offers itself.
Not every company wants to set up and maintain its agent itself. That's your chance of a second revenue stream alongside commission or purchase discount. You set the price for setup and ongoing care yourself.
Who bills for what
| Route | Plan | Setup and ongoing care |
|---|---|---|
| Referring | The customer pays bhomy according to the price list | You offer them as your own service and bill for them yourself. bhomy isn't involved |
| Reselling | The customer pays you, at your price | You bundle the plan, setup and ongoing care as you wish |
You provide your own services under your own responsibility. If you need access to the customer account for this when referring, the customer grants it to you, see Partner account and partner access.
Setup as a package
Packages make the price tangible for the customer. This breakdown is a good starting point:
| Package | Content |
|---|---|
| Basic | agent from a template with an adapted prompt, number, call forwarding with the provider, email after the call, test calls, handover |
| Plus | as Basic, plus appointments via Cal.com, knowledge base with the customer's documents, transfers, SMS, fine-tuning after the first real conversations |
| Integration | as Plus, plus a webhook after the call into the CRM or ticket system, Incoming Webhook, a workflow in n8n or Make |
| Phone system | as Plus, plus the SIP connection and transfers back to extensions in the phone system |
How to calculate
- Estimate the hours per package from your first projects: conversation, setup, tests, fine-tuning, handover.
- Multiply by your hourly rate.
- Add a buffer for questions and a second appointment.
- Compare with bhomy's setup packages for orientation, see below.
What bhomy offers itself
If your customer prefers to book with us, there are two setup packages, charged once: the Starter package with 16 hours for €1,000 and the Premium package with 32 hours for €2,000, each net. Details under Setup packages from bhomy.
There's no commission on setup packages when referring and no discount when reselling, because they're not part of the plan fee.
Ongoing care as a monthly package
An agent gets better over time if someone maintains it. Monthly ongoing care can include, for example:
| Service | Frequency |
|---|---|
| Reading transcripts and improving the prompt | monthly |
| Entering changes to opening hours, prices and services | as needed, with an agreed processing time |
| Updating the knowledge base | with new documents |
| Checking usage and automatic packs | monthly |
| Review with key figures from the dashboard | monthly or quarterly |
| First point of contact for faults and passing them on to bhomy | ongoing |
Specify in your offer how many hours or changes are included in the monthly price and what anything beyond that costs.
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