Help Center
Support
Open app

Connecting easybell with bhomy

Connect an easybell SIP trunk or the easybell cloud phone system to your agent via FQDN.

Last reviewed on October 25, 2026

easybell sends calls to a SIP address via an FQDN connection. This way, calls to your easybell number reach your agent directly. How you proceed depends on whether you use a SIP trunk or the cloud phone system.

Which route fits?

You use …Route
an easybell SIP trunkFQDN connection on the trunk
the easybell cloud phone systemFQDN extension
a line without FQDNCall forwarding to a bhomy number in the easybell customer portal

Setting it up in bhomy

Create the number under Connect SIP number, see SIP numbers, and note down the Destination address (origination).

SIP trunk via FQDN

  1. For the SIP trunk, the FQDN connection is an add-on feature. Request it from easybell support and give your customer number. It may be subject to a charge.
  2. In the easybell customer portal, choose the fully qualified domain name (FQDN) as the trunk's authentication.
  3. Enter the Destination address from bhomy, only the hostname without sip:.
  4. Set the number format to international with a plus sign.
  5. Leave SRTP switched off and save.

Cloud phone system via FQDN extension

  1. In the easybell customer portal, open the cloud phone system and create a new extension with an FQDN connection under the extensions.
  2. Set the phone number and extension under which your agent should be reachable.
  3. Enter the Destination address from bhomy, only the hostname without sip:, and save.
  4. Optional: allow forwarding in the extension's settings if your agent is to connect callers to internal extensions.

Outbound calls

Field in bhomyValue
Termination addressthe SIP server address from your easybell credentials
Username and Passwordyour trunk's SIP credentials from the easybell customer portal

Then confirm the number in bhomy with Confirm for outbound calls.

Testing

  1. Call your easybell number. Your agent answers, and the status in bhomy changes to Active.
  2. Check in the Call History whether the caller's number arrives with a plus sign.

Common problems

ProblemSolution
Calls don't arriveIs the FQDN connection enabled? Is the destination address in the portal without sip: and without typos?
The number arrives without a plus signSet the number format to international with a plus sign
No audioSRTP must be switched off