Hostaway
Recognise guests of your holiday rentals, answer questions about bookings, arrival and check-in, and record requests in Hostaway.
What the integration does
- Finds the guest's booking by phone number when the phone rings.
- Answers questions about arrival, check-in times and house rules for the booked property.
- Saves requests such as a late arrival as a note on the booking.
How to do it today
| Goal | Today's route |
|---|---|
| Recognising guests when the phone rings | Incoming Webhook to a workflow that looks up the booking via the Hostaway API and returns the guest's name, property and arrival date |
| Questions about the property | House rules and arrival instructions as a PDF in the knowledge base |
| Note after the call | CRM Ticket to n8n or Make, where the note is written in Hostaway |
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