Shopify
Answer questions about order status, delivery times and products from your Shopify shop on the phone, and attach requests to the order.
What the integration does
- States the status of an order, based on the order number, email address or phone number.
- Reads out the tracking number and expected delivery.
- Answers questions about products, sizes and availability.
- Adds a note or tag to the order or customer after the call.
How to do it today
| Goal | Today's route |
|---|---|
| Order status during the conversation | The CRM System tool with an order number parameter calls a workflow. The workflow looks up the order with the Shopify module and returns the status and delivery date, see API call during the conversation |
| Product questions | Web search limited to your shop domain, or product information as a PDF in the knowledge base |
| Note after the call | CRM Ticket to n8n, Make or Zapier, where a note or tag is set in Shopify |
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