IdoSell
Use order status and customer data from your IdoSell shop during the conversation and pass on requests after the call.
What the integration does
- States the status of an order during the conversation, based on the order number or email address.
- Answers questions about products, delivery times and returns.
- Passes requests to the order or your customer service team after the call.
How to do it today
| Goal | Today's route |
|---|---|
| Order status during the conversation | The CRM System tool calls a workflow that looks up the order via the IdoSell API, see API call during the conversation |
| Product questions | Product information as a PDF in the knowledge base or web search on your shop domain |
| Passing on requests | CRM Ticket to n8n or Make |
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