BaseLinker
Look up order status from BaseLinker during the conversation and attach requests about orders directly to the right order.
What the integration does
- States the status of an order during the conversation, based on the order number, email address or phone number.
- Reads out the shipping status and tracking number.
- Attaches a note to the order after the call.
How to do it today
| Goal | Today's route |
|---|---|
| Order status during the conversation | The CRM System tool calls a workflow that looks up the order via the BaseLinker API and returns the status, see API call during the conversation |
| Note after the call | CRM Ticket to n8n or Make, where the note is written via the BaseLinker API |
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