ibelsa
Connect room enquiries, reservations and guest questions at your hotel with ibelsa, so your agent takes enquiries directly.
What the integration does
- States available rooms for a period during the conversation.
- Creates reservation requests with guest data directly in ibelsa.
- Recognises existing reservations when the phone rings and answers questions about them.
How to do it today
| Goal | Today's route |
|---|---|
| Taking reservation requests | The agent captures the period, room type and guest data with the Context Extractor and sends them to the front desk by email |
| Passing on enquiries automatically | CRM Ticket to n8n or Make, where they're processed further via the ibelsa interface, if it's enabled for your hotel |
| Questions about the hotel | Hotel information as a PDF in the knowledge base |
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