Analytics

Reports & Export

Build and schedule custom reports: pick KPIs, choose the time range, export as CSV or PDF, or deliver by email.

Generate detailed reports to analyze your AI agent's performance and share insights with your team.

Report Templates

Choose from pre-built templates:

  • Daily Summary — Call count, success rate, average duration.
  • Weekly Performance — Trends, comparisons, top issues.
  • Monthly Overview — Comprehensive analysis with charts.
  • Agent Comparison — Side-by-side performance of all agents.

Custom Report Builder

Build custom reports by selecting:

  • Metrics to include
  • Date range
  • Grouping (by agent, day, hour)
  • Filters (call direction, outcome)
  • Chart types (bar, line, pie)

Export Formats

  • CSV — For spreadsheet analysis in Excel or Google Sheets.
  • PDF — Formatted reports for sharing with stakeholders.
  • JSON — Raw data for programmatic analysis.

Scheduled Reports

Set up automated reports delivered to your email:

  • Daily — Receive a summary every morning.
  • Weekly — Monday morning summary of the past week.
  • Monthly — First of the month recap.

KPI Definitions

KPIDefinition
Containment RatePercentage of calls resolved without human transfer.
First-Call ResolutionPercentage of issues resolved in a single call.
Average Handle TimeAverage duration from call start to call end.
CSAT EstimateCustomer satisfaction estimate based on sentiment analysis.

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