Call Transcriptions

Every call handled by BHOMY is automatically transcribed, giving you a searchable text record of all conversations.

Automatic Transcription

Transcription happens in real-time during every call. No setup required — it's enabled by default for all agents and plans.

Viewing Transcripts

Click any call in the call logs to view its transcript. The transcript includes:

• Speaker labels — Clear distinction between the AI agent and the caller.
• Timestamps — Each utterance is timestamped so you can find specific moments.
• Full text — The complete conversation from start to finish.

Searching Within Transcripts

Use the search bar to find specific words or phrases across all transcripts. This is invaluable for:

• Finding mentions of specific products or services
• Identifying recurring issues or complaints
• Researching how customers phrase their questions

Exporting Transcripts

Export transcripts in multiple formats:

• Text (.txt) — Plain text with speaker labels
• JSON — Structured data with timestamps and metadata
• PDF — Formatted document for archival

Accuracy & Limitations

Transcription accuracy is typically 95%+ for clear audio in supported languages. Accuracy may be lower for:

• Heavy accents or dialects
• Background noise
• Multiple speakers talking simultaneously
• Technical jargon or unusual proper nouns