Inbound Call Configuration

Configure how your AI agent handles incoming calls — from ring settings to after-hours behavior and concurrent call limits.

How Inbound Calls Work

1. A caller dials your BHOMY phone number.
2. The system routes the call to the assigned AI agent.
3. The agent answers with the configured greeting.
4. The conversation proceeds based on agent instructions and knowledge.
5. After the call ends, a transcript and recording are saved.

Ring Settings

Configure the ring timeout — how many seconds the system rings before the AI agent picks up. Default is 0 seconds (instant answer). You can set a delay if you want a human to answer first, with the AI as a fallback.

Business Hours

Set your business hours for each day of the week. The agent behaves differently inside and outside business hours based on your configuration.

After-Hours Behavior

Choose what happens when calls come in outside business hours:

• AI Agent (different instructions) — The same agent answers but with after-hours instructions.
• Voicemail — Play a message and let the caller leave a voicemail.
• Custom Message — Play a pre-recorded message and hang up.
• Forward — Forward the call to another number.

Voicemail & Transcription

When voicemail is enabled, callers can leave a message after the tone. BHOMY automatically transcribes every voicemail and sends it to your email and dashboard.

Simultaneous Call Handling

Your AI agent can handle multiple calls at the same time. Configure the max concurrent calls limit in your agent settings. This depends on your subscription plan: