Testing Your Agent

Before going live, thoroughly test your agent to ensure it handles calls the way you expect. BHOMY provides multiple testing tools to make this easy.

Web-Based Testing

The simplest way to test is using the web chat interface in your agent's dashboard. Type messages as if you were a caller and see how your agent responds. This is great for quickly testing knowledge base accuracy and instruction following.

Test Call

For a realistic test, use the "Test Call" feature. Click the button and your agent will call your phone number. You'll have a real voice conversation with your agent, just like a customer would.

Debug Mode

Enable Debug Mode in your agent settings to see the agent's decision-making process during test calls. You'll see:

• Which knowledge base documents were retrieved
• Confidence scores for each response
• Which instructions triggered specific behaviors
• Intent detection results

Review Transcripts

After every test call, review the full transcript in your dashboard. Pay attention to:

• Did the agent understand the questions correctly?
• Were the answers accurate and helpful?
• Was the tone appropriate?
• Did the agent follow your instructions?
• Were there any awkward pauses or misunderstandings?

Iteration Workflow

The best agents are built through iteration:

1. Test — Make a test call with a specific scenario.
2. Review — Read the transcript and listen to the recording.
3. Update — Adjust instructions, knowledge base, or settings.
4. Re-test — Make another test call to verify the improvement.
5. Repeat — Continue until you're satisfied with the agent's performance.