Understanding Usage
Stay on top of usage: minute consumption, agent load, trunk costs, and high-load alerts per month or campaign.
Understand how your minute balance works and how to manage your usage effectively.
Minute Calculation
Minutes are counted from the moment the call connects until it ends. Both inbound and outbound calls consume minutes. All calls are billed per second for fair, transparent pricing.
Checking Your Balance
View your remaining minutes at any time in the dashboard header or in Settings → "Usage". The usage page shows a detailed breakdown by agent, day, and call direction.
Usage Alerts
BHOMY sends automatic email alerts at these levels:
- 75% used — Heads-up notification.
- 90% used — Urgent notification.
- 100% used — Minute balance depleted.
Overage Handling
When your minute balance reaches zero, one of two things happens based on your settings:
- Auto-recharge — Additional minutes are purchased automatically.
- Pause service — Agents stop answering calls until you add more minutes.
Buying Additional Minutes
Go to Settings → "Billing" → "Buy Minutes" to purchase additional minutes at any time. Pricing follows your plan's per-minute rate.
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