Cancellation & Data

If BHOMY isn't the right fit, you can cancel your subscription at any time. Here's what you need to know.

How to Cancel

1. Go to Settings → "Billing".
2. Click "Cancel Subscription".
3. Select a reason (optional but helpful).
4. Confirm cancellation.

Your access continues until the end of your current billing period.

What Happens to Your Data

After cancellation:

• Immediate — Phone numbers are released and agents stop answering calls at the end of the billing period.
• 30 days — Your account data (transcripts, recordings, settings) is preserved for 30 days in case you change your mind.
• After 30 days — All data is permanently deleted in compliance with GDPR.

Data Export

Before canceling, export your data:

• Call recordings (MP3)
• Transcripts (JSON/PDF)
• Analytics data (CSV)
• Knowledge base content

Go to Settings → "Data Export" to generate a comprehensive export.

Refund Policy

We offer a full refund within the first 30 days of your subscription (30-day money-back guarantee). After that, no prorated refunds are given — but you keep access until the end of your billing period.

Reactivating Your Account

Within the 30-day retention period, you can reactivate your account and all your data will be restored. Simply log in and choose a new plan.