Appointment Booking Setup

One of the most popular BHOMY workflows is automated appointment booking. Your AI agent checks real-time calendar availability and books appointments during the call.

Connect Your Calendar

BHOMY integrates with Cal.com for seamless appointment booking. Cal.com checks real-time availability and books appointments automatically.

Go to Workflows → "Appointment Booking" → "Connect Calendar" and follow the prompts.

Setting Availability

Configure when appointments can be booked:

• Available days — Monday to Friday, weekends, specific days.
• Time slots — Start time, end time (e.g., 9:00 AM - 5:00 PM).
• Slot duration — 15, 30, 45, or 60 minutes.
• Buffer time — Gap between appointments (e.g., 15 minutes).
• Advance booking — How far in advance appointments can be booked.

Booking Flow

Here's what happens during a call when a caller wants to book:

1. AI agent asks for the caller's preferred date and time.
2. Agent checks real-time calendar availability.
3. If the slot is open, agent confirms the booking.
4. A calendar event is created with all relevant details.
5. A confirmation SMS or email is sent to the caller.

Custom Booking Fields

The agent collects these fields during booking:

• Name (required)
• Email (optional)
• Phone (auto-captured)
• Reason for visit (optional, customizable)
• Notes (optional)

Confirmation Messages

Configure automatic confirmation messages via SMS and/or email. Include appointment details, location, and any preparation instructions.

Rescheduling & Cancellation

Callers can also reschedule or cancel existing appointments. The agent verifies the caller's identity, finds the existing appointment, and makes the requested changes.

Timezone Handling

BHOMY automatically detects the caller's timezone based on their phone number area code and adjusts availability accordingly. You can also set a fixed timezone for your business.