Troubleshooting
Contacting Support
How to reach BHOMY support: response times per plan, escalation paths, required context, and the live status page.
Can't find the answer in our documentation? Our support team is here to help.
Support Channels
- Email — info@bhomy.ai — Available for all plans.
- Live Chat — Click the chat widget in your dashboard — Pro and Individual plans.
- Phone — +49 176 41162957 — Individual plan only.
Response Times
| Plan | Live Chat | Phone | |
|---|---|---|---|
| Starter | < 24 hours | — | — |
| Pro | < 4 hours | < 30 min | — |
| Individual | < 1 hour | < 5 min | Immediate |
Filing a Support Request
To help us resolve your issue quickly, include:
- Account email — The email associated with your BHOMY account.
- Agent name/ID — Which agent is affected.
- Call ID — If the issue relates to a specific call (found in call logs).
- Steps to reproduce — What you did, what you expected, and what happened.
- Screenshots — If applicable, screenshots help a lot.
Community
Join the BHOMY community for peer support, tips, and feature discussions:
- Discord — discord.gg/bhomy
- LinkedIn — Follow our company page for updates and best practices.
Feedback
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