Troubleshooting
Contacting Support
How to reach BHOMY support: channels, support hours per plan and what to include in a request.
Our support team is here to help.
Support Channels
- Email — support@bhomy.ai, on all plans. Send general enquiries to info@bhomy.ai.
- Phone — +49 176 41162957 (Individual)
Support Hours
| Plan | Support hours |
|---|---|
| Starter | Mon–Fri, 9:00–18:00 (German time) |
| Pro | Around the clock (24/7) |
| Individual | Around the clock (24/7) |
We do not commit to a specific response or resolution time.
Filing a Support Request
To help us resolve your issue quickly, include:
- Account email — the email associated with your BHOMY account
- Agent name/ID — which agent is affected
- Call ID — if the issue relates to a specific call (found in the call logs)
- Steps to reproduce — what you did, what you expected and what happened
- Screenshots — if applicable
Feedback
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