Knowledge Base Overview

The knowledge base is what makes your AI agent smart. It's the collection of information your agent draws from when answering questions. Without a knowledge base, your agent can only follow its instructions — with one, it can answer detailed questions about your products, services, and policies.

What is the Knowledge Base?

The knowledge base is a structured repository of your company's information. When a caller asks a question, the AI agent searches the knowledge base, finds the most relevant information, and uses it to formulate an accurate response.

How RAG Works

BHOMY uses a technique called RAG (Retrieval-Augmented Generation):

1. Retrieval — When a question is asked, the system searches your knowledge base for relevant chunks of information.
2. Augmentation — The retrieved information is provided to the AI model as context.
3. Generation — The AI generates a natural-language response based on both its instructions and the retrieved context.

This approach ensures your agent's answers are grounded in your actual company information rather than making things up.

Source Types

• Documents — PDFs, Word docs, text files, spreadsheets.
• Website URLs — BHOMY crawls web pages and extracts content.
• Q&A Pairs — Manually defined question-answer pairs for precise responses.

How the Agent Uses Knowledge

During a call, the agent continuously searches the knowledge base as new questions arise. The search is semantic — it understands meaning, not just keywords. So if a caller asks "What are your opening hours?" and your knowledge base has a document saying "We are open Monday to Friday, 9am to 5pm", the agent will find and use that information.

Knowledge Base Limits